The Payment Services Act 2019 was introduced and passed to strengthen Singapore’s overall efforts in countering money laundering and terrorism financing. All companies and their customers have important roles to play.
Under the Payment Services Act 2019, 7-Eleven must perform the Know Your Customer (KYC) process, which involves customer due diligence. This includes verifying your identity and keeping a copy of your identification documents such as an Identity card.
We may also ask you for:
If 7-Eleven is unable to obtain your identifying information, you will not be able to complete transactions that require the KYC process.
7-Eleven is required to protect the information collected in accordance with our Online Privacy Policy and Personal Data Protection Act 2012.
The KYC process currently applies to the monitoring of e-wallet top-ups such as Dash, Slide, FlexM, MatchMove, and the payment of Pay2Home bills, which are offered in stores.
Customers who have not provided their KYC information can click here to initiate the process.
Customers who wish to update certain information on the completed KYC details
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